PLEASE TAKE A MOMENT TO READ OUR TERMS AND CONDITIONS.

YOUR SAFETY

• 1. All of our instructors and guides are vetted and DBS checked and cleared to work with those under 18 years of age. Our guides will carry a VHF marine radio so we're in contact with the coastguard or harbourmaster.  ALL INSTRUCTIONS ISSUED BY LIFEGUARDS, OR OUR SAFETY BOAT OPERATORS, INSTRUCTORS, COACHES AND GUIDES, MUST BE FOLLOWED AT ALL TIMES. Failure to follow these instructions will result in the hire being terminated without refund. 

BOOKING

• 2. Bookings are available seven days a week, and must be made by prior appointment. We do not have the facility to provide rentals without notice due to logistical reasons. Full payment of the rental charges must be paid at time of booking. The charges are set out when booking. There is an additional charge of £20.00 per person for an instructor or guide for your trip, to pay for the instructors / guides time.

• 3. Kayaks and paddle boards are booked out for hire for set periods each day, with half day hires limited to four hours and full day hires limited to eight hours, it is the responsibility of the hirer to ensure that they arrive punctually at the start of their hire period and that the kayaks and paddle boards are returned on or before the end time of the hire period, failure to do will result in additional hire charges being made, or/and charges made for search and rescue purposes.

• 4. Rentals of 24, 48 hour, 3 Day, 7 Day or 30 Day periods are available and hirers must ensure that all property of TK Watersports™ and it’s franchisees is kept secure, locked and insured when not in use. TK Watersports™ and it’s franchisees reserves the right to charge the full replacement cost for any of our equipment not returned.

DEPOSITS AND INDEMNITIES

• 5. A security deposit of £50 (refundable) must be paid per kayak or paddleboard on the day of your rental and must be supported with photo ID in the form of a current passport or photo driving licence where a copy will be taken and retained by TK Watersports™ and it’s franchisees. All our boats carry serial numbers and are easily identifiable. In the case of equipment not being returned we will always involve the Police and other agencies in the attempt to reclaim our equipment.  All our boats are fitted with GPS trackers so you and our boats can always be located. The deposit will be forfeited if the terms of this agreement are not met or followed, or if you are more then 15 minutes late returning at the end of your hire.

• 6. As the main renter, you will be responsible for all the equipment owned by TK Watersports™ or it’s franchisees which is being used by members of your group. All paddlers must conduct their kayaking and paddle boarding activities in a safe and considerate manner

AGE RESTRICTIONS 

• 7. Any person under the age of 18 must be accompanied by a responsible adult. Sorry kids but we do not hire to persons under the age of 18 who are unaccompanied. The minimum age of a child riding in a double seat kayak with an adult will be 5 years and in single seat kayaks will be 8 years.

DELIVERY AND COLLECTION

• 8. TK Watersports™ and it’s franchisees will make arrangements for your rented kayaks and paddle boards and their associated equipment to be available at your launch location on the day requested and TK Watersports™ and it’s franchisees will collect from the same location at the end of your rental. 

CLOTHING, BUOYANCY AIDS AND ACCESSORIES 

• 9. All participants must wear a correctly fitted buoyancy aid provided by TK Watersports™ at all times whilst kayaking and paddle boarding with our equipment. Helmets provided must be worn by those under 13 years of age. Use of your own buoyancy aid is not permitted with our equipment as it may not meet our minimum specification requirements.

• 10. It is the responsibility of the hirer to ensure that they wear suitable clothing as these will get wet, and sun cream where appropriate and that they are fit enough to participate.

• 11. TK Watersports™ will provide a dry bag on request of a hirer to contain personal belongings. It is the responsibility of the hirer to ensure that it is fastened shut correctly and in conjunction with the supplied instructions.

SAFETT BOAT

• 12.  In some of our operating areas, large paddling groups will be accompanied by our safety PWC or rib on which the duty operator is fully trained in marine rescue and first aid. THE SAFETY PWC OR RIB MUST NOT BE OPERATED BY CUSTOMERS AND IS ONLY TO BE DRIVEN BY RYA POWERBOAT TRAINED STAFF EMPLOYED BY TK WATERSPORTS OR IT’S FRANCHISEES.

INSURANCE

• 13. TK Watersports™ and it’s franchisees holds a valid £5 Million Public Liability and £1 Million Professional Indemnity Insurance policy to cover participants whilst hiring our kayaks or paddle boards, this policy will NOT cover injuries caused or inflicted by your own, or another participant's carelessness.

DISCLAIMER

• 14. Paddlers should be aware that kayaking and paddle boarding can be dangerous. Hazards include (but not limited to); drowning, hypothermia, repetitive strain injury, slips, trips, falls, paddle strike, muscular injuries from paddling or moving equipment. All participants accept that the above mentioned hazards may occur. TK Watersports™ it’s franchisees or insurers accepts no responsibility or liability whatsoever for death or personal injury, or for any loss or damage to personal belongings incurred whilst hiring any of our kayaks or paddle boards, or using our equipment, UNLESS that death, personal injury or loss of, or damage to the goods arises directly from an act of omission on the part of the TK Watersports™ and it’s franchisees, its servant or agent, or held liable in law.

• 15. The hirer agrees to pay for, and indemnify TK Watersports, it’s franchisees, or insurers against claims for, any lost or damaged equipment not belonging to TK Watersports or it’s franchisees, where the loss or damage is caused by your paddling activities whilst using our equipment. Examples would include damage to vessels, docks, buoys, and pontoons caused by you striking the object or vessel with your hired boat. TK Watersports™ and it’s franchisees reserve the right to compensate themselves, and claim against you for any loss or unnecessary damage to our kayaks, paddle boards or equipment including paddles, helmets, seats, buoyancy aids, lights, dry bags, thigh braces, spraydecks, cags etc. The hirer agrees to pay in full, the replacement costs of any missing, lost or damaged equipment belonging to TK Watersports or it’s franchisees.

• 16,  People with existing injuries should not participate and should seek guidance from TK Watersports™ as to their suitability.  

LOCAL RESTRICTIONS 

• 17. Renters will be restricted to Kayaking and paddle boarding within a designated area, details of this area will be issued to renters on the day of rental. No hired kayak or paddleboard belonging to TK Watersports or it’s franchisees, may be taken more then 2 (two) nautical miles offshore and Sea touring kayaks must not be paddled more than 3 (three) nautical miles off shore. Paddlers are reminded that they do not need to paddle in the main shipping channel but can explore the edges of the river out of the way of other vessels. Restrictions are in place in the following areas.

• A)  In the Plymouth area, Paddlers are to stay well clear of naval vessels and not to paddle in the vicinity of Devonport Dockyard (paddlers to keep to the Cornwall side of the River Tamar), Brittany Ferries in Millbay Marina, and within the perimeter of any private or commercial marina. 
• B)  In the Somerset area, NO PADDLING within 5 miles of Hinckley Point Power Station or in the vicinity of Avonmouth Docks. Paddling on the Bridgwater Canal is only permissible with a valid day permit or annual permit from British Waterways, or holders of a current membership card from British Canoeing.

CANCELLATIONS, TERMINATIONS AND REFUNDS

• 18. Any person who appears to be under the influence of Alcohol or drugs will not be allowed to hire a kayak or paddleboard and will not be eligible to a refund.

• 19. TK Watersports™ and it’s franchisees reserve the right to cancel hire of their kayaks and paddle boards if they perceive weather conditions to be unsuitable for kayaking and / or paddle boarding. In these instances the hirer will be offered to rebook for an alternative time or be issued with a full refund, or a TK Watersports gift card.

• 20.  Any cancellations made by you 48 hours before a booked slot will be eligible to a full refund, 24 hours before a 50% refund will be given. Less than 24 hours before or in the event of you not turning up for your hire, no refund will be offered UNLESS cancelled by us due to unsuitable weather or sea conditions, pursuant to clause 19, or by you due to a genuine provable emergency.

• 21.  We reserve the right to terminate the hire without a refund if any of the conditions of this agreement are breached, or if the instructions issued by TK Watersports, its staff, agents, or franchisees are not followed.

CHANGES TO AGREEMENT

• 22. TK Watersports™ and it’s franchisees have the right to amend or change these terms and conditions at any time.

DEFINITIONS

• 23. 'Renters', 'Paddlers', 'You', 'Hirer', 'Customers' shall always refer to you, the customer of TK Watersports™ and it’s franchisees

• 24. This agreement is governed by and under the jurisdiction of English Law. ‘Our’, 'TK Watersports™', 'We', 'Us',  shall always refer to TKL Leisure Ltd, Unit 24 Highcroft Industrial Estate, Enterprise Road, Waterlooville, Hampshire PO8 0BT,  or the local TK Watersports franchisee.

SALES OF EQUIPMENT

• 25. With reference to paddleboard sales, you agree to pay for your paddleboard purchase at the time of ordering on this website, and we aim to deliver your ordered paddleboard to your nominated address within 48 hours. At times your ordered paddleboard may be out of stock and if that is the case, we'll give you an estimated delivery date. To comply with the Distance Selling Regulations, you may return the goods to us in an unused condition and with all original packaging within 28 days of dispatch upon which we'll issue a full refund to your payment method. This excludes specially ordered items. All paddleboards come with a three year manufacturers warranty.